At Heard Hearts Therapy, we understand that life events can sometimes disrupt your plans. However, to ensure that we can manage our schedule and accommodate the needs of all clients, we have implemented the following cancellation policy:

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1. Notification: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. You can contact us via phone, email, or through our online booking system.

2. Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment time will incur a cancellation fee equivalent to 50% of the session cost.

3. No-Shows: If you do not show up for your scheduled session without notifying us, you will be required to pay the full cost of the session.

4. Emergencies: We recognize that emergencies occur. Fees for late cancellations or no-shows may be waived in the event of a serious illness or emergency. Please contact us as soon as possible to let us know if such an event arises.

5. Payment Method: Cancellation fees will be charged to the payment method on file. If this process fails, payment will be required before the next session.

6. Repeated Cancellations: Continual late cancellations or no-shows may result in the need to discuss the appropriateness of ongoing therapy and could lead to termination of services.

7. Understanding and Agreement: Clients are required to acknowledge their understanding of, and agreement with, the cancellation policy prior to commencing therapy.

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Your cooperation with this policy helps us operate efficiently and ensures that we can be available to support your therapeutic journey effectively. Thank you for your understanding and cooperation.